How To Open Wallet On Iphone Xs Max

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Use of Octopus on iPhone or Apple Watch

How do I make a payment or top up by cash with Octopus on iPhone or Apple Watch at authorised service providers?

Step 1 Payment and top up can be made by tapping the device on Octopus readers without turning on the screen or opening any mobile app (only applicable to Octopus which is set as Express Transit Card).

Step 2 Push notification will be sent to the iPhone after making payment or top up transaction.

How do I purchase a public transport monthly pass with Octopus on iPhone or Apple Watch?

Step 1 Open Octopus App, click "Marketplace".

Step 2 You can purchase public transport monthly pass (e.g. Sun Ferry, KMB), please click "KMB" as an example.

Step 3 Click "Monthly Pass (30-Day Validity)".

Step 4 Select commencement date.

Step 5 Confirm the details then click "Purchase"

Step 6 Select Octopus Apple Pay for payment, click "Next"

Step 7 Enter Password and click "Confirm" for payment. Your KMB monthly pass will be added in your Octopus on iPhone or Apple Watch after payment.

How do I make fund transfers from Octopus Wallet to Octopus on iPhone or Apple Watch?

Step 1 Open Octopus App, tap "Wallet".

Step 2 Tap "Transfer Out".

Step 3 Select "Octopus on iPhone or Apple Watch".

Step 4 Input top up amount and select "Octopus Wallet / FPS / Bank".

Step 5 Tap "Octopus Wallet"

Step 7 Transaction in progress.

Step 8 Top up is completed.

Can I make payments with Octopus on iPhone or Apple Watch via bank card readers that accept Apple Pay?

No. As with physical Octopus cards, Octopus on iPhone or Apple Watch can only be used with Octopus readers.

During payment transaction, if a payment notification is received and the transaction amount is deducted from my Octopus on iPhone or Apple Watch but there is no "dood" sound and the remaining value is not displayed on the screen of the Octopus reader, is this transaction successful?

This transaction is incomplete. Please follow the merchant's instruction, tap the Octopus on the reader again to hear a "dood" signal for a complete transaction and see the remaining value. This will NOT cause a double deduction.

Do I need to open an app / unlock my phone in order to make transit and retail payment with my Octopus on iPhone or Apple Watch?

No. Just hold your iPhone and Apple Watch above any Octopus reader to make payments for transport, retail outlets and access control without using Face ID, Touch ID or passcode. There is no need to wake or unlock the device or open any apps.

If you have previously added other transit card to Apple Wallet before, you may need to enable Express Transit mode for Octopus manually by: Open Wallet > select Octopus > click "…" > click "Express Travel Settings" > select Octopus*

* The first Octopus that you add to Wallet automatically becomes your Express Transit card. You can change your Express Transit card in Wallet at any time. You may need to open Apple Wallet and select Octopus to pay on mobile phones functioning as an Octopus card reader.

I have set my Octopus on iPhone as Express Transit Card, why is the Apple Pay screen activated with a prompt to unlock my device when I am making a payment?

It may be due to the 'Express Travel' function being temporarily locked, a safety feature provided when there are several unsuccessful attempts in biometric authentication on your iPhone (such as Face ID unable to recognise you with a face mask on, or unintentional engagement of Touch ID or pressing of buttons) . Simply unlock your iPhone, and tap the reader again to make the payment.

Is an Internet connection required for Octopus on iPhone or Apple Watch?

Octopus on iPhone and Apple Watch do not require an Internet connection when paying for transport and retail purchases as Apple Pay utilizes NFC technology for transactions.

The exceptions are functions that require an Internet connection, e.g. adding a new Octopus to Apple Wallet, or initiating money transfers from Octopus Wallet.

Will Octopus on iPhone or Apple Watch still function if the mobile device's battery runs out?

On iPhone XS, iPhone XS Max, iPhone XR and later models, you can use power reserve with your Express Transit cards. Power reserve enables you to quickly pay for rides and depending on your device, it's available for up to five hours when your iPhone needs to be charged.

Will the transaction be successful if the remaining value of my Octopus on iPhone or Apple Watch is too low?

It works just like a physical Octopus. If the remaining value of your Octopus is positive (HK$0.1 or more) but insufficient to cover the payment of a particular transaction, the Octopus can still be used provided the resulting negative value does not exceed HK$50. The Octopus cannot be used for payment if the remaining value is zero or negative prior to the transaction.

What should I do if there is no response when using the Octopus on iPhone or Apple Watch for a transaction?

There are a number of possible causes for this problem:

Ensure you hold the top of the iPhone up to the middle of the Octopus reader
Please hold the iPhone or Apple Watch over the reader until you hear the "dood" sound
Remove any materials that may interfere with the transaction, such as metal cases or other Octopus or plastic contactless payment cards

Are Octopus payment offers also applicable to Octopus on iPhone or Apple Watch?

Yes, unless otherwise specified, any Octopus payment offers will include Octopus on iPhone or Apple Watch.

Can I use a merchant-specific loyalty scheme (e.g. Café de Coral, Circle K) with Octopus on iPhone or Apple Watch?

Yes, unless otherwise specified, the procedure to apply for these services is the same as for any other Octopus.

Does it affect my Octopus on iPhone or Apple Watch if I change to another SIM card or mobile network operator?

No. Your Octopus on iPhone or Apple Watch will not be affected if you change SIM cards or mobile network operators.

If I do not use my Octopus on iPhone or Apple Watch for some time, will it still work?

Your Octopus on iPhone or Apple Watch will be deactivated if you have not added value to it for a continuous period of 1,000 days. You can reactivate it at any Octopus Service Point or any MTR Customer Service Centre.

If your Octopus on iPhone or Apple Watch has not had any add value or payment transaction for 3 years, it will become an Inactive Smart Octopus and you will be charged the Inactive Smart Octopus Administrative Fee. For details, please refer to Schedule of Fees and Guidelines.